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Delivery Information

Shipping

  • Overview
  • Order processing / Handling
  • Delivery time
  • Combined shipping discount / Shipping estimate
  • Shipping Address / Change address
  • Taxes



-Overview

Cutesense ships to USA including HI, AK, PR, APO, FPO, all US territories and international

We make every effort to ship all in stock merchandise within 24 business hours from the time the order was completed. Also, orders received payment by 12PM (PST) will be shipped out on same day (Mon-Fri).

We carefully pack the product and use reputable and reliable carriers such as USPS, Fed Ex or UPS. Shipping carrier will be determined by distance and weight of package. After the payment is made we are not responsible for goods lost in transit unless purchase insurance.


-Order processing / Handling

We are processing most orders in a day .To better understanding your delivery time, please check our order processing schedule
 

  • Daily order cut off time: payment by 12PM (PST)
  • Shipping Process : Monday - Friday (US Holiday will not processed shipment)
  • Pre-order : All pre-order will not effected estimate delivery date , please refer listing detail page for ETA .
  • Back Order : Hold for more than 14 Days, Buyer has the option to cancel order and Full Refund will be issued or exchange with other product



-Order processing / Handling

We offer First class (Standard / Ground) , Priority mail and Express one day shipping

-Domestic
First class / Standard: 1- 10 days
Priority: 2-3 days
Express: One day on most area
International
First class: First class mail takes 2-4 weeks or more without tracking information 
(In Holiday seasons, it might take more than 3months. We are highly recommended to get priority service or Express)
Priority: 6-14 days with online tracking information (some of country post office can be delay to update) 

**Above delivery estimate is not "Guaranteed Delivery"
Also, it's not included our handling time, customs exam or holding time.
Depends on Carriers saturation and customs exam, the delivery can be delay more





- Shipping Address / Change Address

Please make sure that you accurately enter your complete shipping address and contact phone number 
When placing your order. Inaccurate or incomplete addresses (including leaving off suite or apartment numbers) will delay the delivery of your shipment.

Many shipping carriers impose an address correction charge on all shipments that require correction. You will be charged for any fees resulting from incorrect or incomplete addresses. if the package "Refused" or "Undeliverable" packages are subject up to a 30% re-stocking fee. 

*HI , AK , Military and PO address Buyer

If you are not in US 48state, or has PO shipping address on over 1LB order, Only USPS Priority mail will be available.
If you have alternate shipping address or physical shipping address, please contact us right away

*Like to send as Gift Address or change address?

You can actually change new address during the check out 
During the check out, please make new address as default address and your information will changed
For make sure you can message us after done 


-Taxes

We are only required to collect sales tax on orders shipping to the state of California (7.25%). All other orders will not be charged sales tax


-Additional Note for International Buyer Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

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