Frequent Asked Question and Answer

Is it safe to use my credit card online?
Every purchase made on our site is absolutely safe. We use Secure Socket Layer (SSL) technology to transmit your credit card information over the Internet. When you place your order, you will be in secure mode. When you enter your credit card information it will be encrypted so that it cannot be read as it travels over the Internet.

What kind of payment are you accepting?
We are accepting all major credit cards and PayPal. If you are willing to pay with other method, please contact us.

Do you have a money-back guarantee?
Yes, we do! For maximizing customers’ satisfaction, we offer a 15 day money back guarantee on most of our items. For more information, see our Return Policy.

How can I tracking my order?
All in-stock items are usually shipped within 24 business hours. Once your item ships, we will automatically email your tracking information. Also, you can find out information from your cutesense.com my account.

What shipping methods are available?
We offer Standard Ground Service, 2-3days Priority service, 1day Express service.
Please see our shipping information.

Where do you ship to?
Cutesense.com ships to USA including HI, AK, PR, APO, FPO, all US territories and international.

How do I change or cancel my order?
Orders begin processing immediately after being placed, and therefore most of orders cannot be changed or cancelled once they have been placed. If you would like to request a change or cancel an order, please contact us as soon as possible.

Can I return or exchange my item?
Cutesense.com is pleasure to give you full refund or exchange within 15 days after shipment on damaged/defected items or wrong item received or other reason. Please see our detail Return policy.

Do you do the Wholesales too?
Yes, we do. Visit our WholeSale Department for more detail

I have a problem using your website.
If you're experiencing any problems with our website, we'd like to hear about it. Please contact us to report any problems/bugs to our webmasters so they can address the problem.

Any other questions, please Contact us!